Arabic
English
This policy applies to all accommodation and related service bookings made through:
The Website or Mobile Application.
Telephone Bookings.
Direct Attendance (Walk-ins).
Bookings made through Approved Intermediaries.
Completing a reservation constitutes explicit acceptance of all terms and conditions contained within this policy.
The establishment is committed to clearly displaying room rates, fees, taxes, and cancellation/refund policies before the payment process is finalized, in compliance with the Consumer Protection Law in the Kingdom of Saudi Arabia (KSA).
Guests can contact Customer Service to cancel or modify a reservation at any time.
Cancellation and modification policies vary by hotel and room type. Some rates may be Non-Cancellable or Non-Refundable.
The specific cancellation policy for each room is clearly displayed on the booking page under the "Terms" section.
A reservation can be cancelled free of charge if the cancellation is made at least 72 hours prior to the arrival date.
If the cancellation is made less than 72 hours before the arrival date, a cancellation fee equivalent to the value of one night's stay or a specified percentage, depending on the booking type, will be deducted.
No-Show fees are applied according to the specific hotel's policy, which varies from one property to another and usually includes one of the following options:
Deduction of the one night's value.
Deduction of the full booking amount.
Any other policy specified by the hotel and displayed during the booking process.
Fees are applied as announced by the hotel on the room or offer page.
Some promotional rates are non-cancellable and non-refundable. Completing the payment for such rates is considered acceptance of not claiming the amount later.
Reservations can be modified subject to room availability and provided they do not conflict with the original price terms.
Price differences may apply when changing dates.
Non-refundable bookings cannot be modified unless the offer explicitly states otherwise.
Refunds will be issued to the same payment method used for the original booking.
Processing takes 7 – 14 business days.
The appearance of the amount in the guest's account depends on the issuing bank.
In the event of circumstances preventing the provision of the service (official closure, disasters, major breakdowns):
Full refund of the amount, or
Provision of an equivalent alternative, or
Issuance of a credit (voucher) of the same value.
A reservation may be cancelled for exceptional reasons such as:
Technical error leading to a wrongful confirmation.
Maintenance or safety issues.
Guest's failure to adhere to the accommodation terms.
In such cases, the guest will be compensated or the full amount will be refunded.
Some hotels include the Value Added Tax (VAT) within the booking price, and it is collected electronically through the platform.
Some hotels require the tax to be paid in cash upon arrival, separately from the booking value.
The platform is committed to displaying the tax calculation method as provided by the hotel, and the establishment is responsible for the accuracy of its tax data.
The guest is obligated to present a valid ID (National ID/Iqama/Passport). Failure to present the ID grants the establishment the right to refuse entry without compensation.
In the event of an incorrect price display or a technical error leading to an incomplete booking: The platform reserves the right to cancel the reservation and fully refund the amount without any additional obligation.
The property may impose additional fees such as:
Extra bed charges.
Tourist fees.
Special services within the hotel.
These fees, if any, will be displayed during the booking process or upon arrival.
The platform's role is limited to displaying and confirming reservations only. The responsibility for the quality of service and facilities rests directly with the hotel.
Requests can be submitted via:
Email: jawharatalmukhtar@gmail.com
WhatsApp: +966598912406
"Manage Bookings" page
Directly at the reception desk
The request must include: Booking Number – Guest Name – Arrival Date – Payment Method.
The establishment reserves the right to amend this policy at any time, with amendments clearly published.
In case of any discrepancy between the Arabic and English versions, the Arabic text shall prevail.
Disputes shall be handled in accordance with the regulations applicable in the Kingdom of Saudi Arabia.
Completing the reservation constitutes explicit acceptance of all terms of this policy.
Jawharat Al Mukhtar Establishment
Jawharat Al Mukhtar Establishment is committed to protecting its guests' data and maintaining their privacy. This policy aims to clarify how personal data is collected, used, retained, and protected in accordance with the regulations applicable in the Kingdom of Saudi Arabia, in addition to setting the legal terms to protect the platform and users.
Full Name (First, Middle, Last)
National ID, Iqama, or Passport Number
Phone number and Email address
Address or City of Residence
Date and details of the booking
Guest's special requests
Check-in and check-out information
Payment methods used
Last 4 digits of the card (when needed)
We do not store full card information in our systems.
IP Address
Device and Browser type
Website/Application login data
Data is used for the following purposes:
Confirming the booking and sending accommodation-related information.
Providing services and managing the guest experience.
Processing requests and complaints.
Communication regarding booking changes.
Compliance with governmental regulations and requirements.
Improving service quality and performance analysis.
Your data is not used for any marketing purposes without your explicit consent.
Data may be shared with:
Governmental or Security entities upon formal request.
Approved service providers (payment gateways or reservation systems).
External booking companies through which the reservation was made.
We do not share data with any unauthorized party or for undisclosed commercial purposes.
The establishment implements data protection procedures, including:
Secure systems for information storage.
Encryption of sensitive data.
Restricting access to authorized employees only.
Periodic review of protection systems.
Despite these measures, absolute protection cannot be guaranteed due to the nature of the internet, and we exert maximum possible efforts.
We retain data for the period necessary to achieve the stated purposes or as required by governmental regulations for hospitality and compliance.
The guest has the right to:
Request information about the data we hold.
Request correction of inaccurate data.
Request not to use their data for marketing purposes.
Request data deletion (if there is no systemic impediment).
A formal request can be submitted via email or phone.
The website may use cookies for the purpose of:
Improving the user experience.
Saving guest preferences.
Analyzing site traffic.
The guest can disable them through browser settings.
By using the Jawharat Al Mukhtar platform, you agree to defend and indemnify the platform against any liabilities, losses, claims, damages, or expenses (including legal fees) arising as a result of:
Your use of the platform or services.
Your violation of any Terms of Use or Privacy Policy.
Any third-party claim due to your misuse of the platform or violation of laws.
To the extent permitted by law, Jawharat Al Mukhtar, its employees, or partners will not be liable for any direct or indirect damages, including:
Loss of profits or revenue.
Loss of opportunities.
Damages resulting from service interruption or website errors.
In all cases, the maximum liability of the platform is limited to the value of the paid service or 1000 Saudi Riyals, whichever is lower.
This limitation does not include any liabilities that cannot be restricted under the applicable regulations in the Kingdom of Saudi Arabia.
The policy may be amended when necessary, and updates will be published through the website or the establishment's communication channels. Continued use constitutes acceptance of the updated policy.
For any inquiries regarding the Privacy Policy or Terms of Use:
Email: jawharatalmukhtar@gmail.com
Customer Service Number: +966598912406